Numismaticas: Your Satisfaction Guaranteed
At Numismaticas, we are committed to ensuring that you are completely satisfied with your purchase. We understand the importance of confidence and trust when buying numismatic items, and we strive to provide you with the best possible experience. Please review our refund and returns policy below to understand your rights and our procedures.
Eligibility for Returns
You may return items purchased from Numismaticas under the following conditions:
- Time Frame: Returns must be initiated within 30 days of the delivery date.
- Condition: Items must be returned in the same condition as received, without any alterations, damage, or signs of wear.
- Original Packaging: Items should be returned with all original packaging, certificates of authenticity, and any other documentation included with the purchase.
Non-Returnable Items
Certain items are not eligible for return, including:
- Custom Orders: Items that have been specially ordered or customized to your specifications.
- Final Sale Items: Items marked as “Final Sale” at the time of purchase.
- Damaged Items: Items that have been altered, damaged, or show signs of wear after delivery.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at returns@numismaticas.com or call us at (123) 456-7890 to request a return authorization. Provide your order number, item details, and the reason for the return.
- Receive Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return the item. Returns without prior authorization will not be accepted.
- Pack and Ship: Carefully pack the item in its original packaging, including all documentation. Clearly write the return authorization number on the outside of the package. Ship the package using a trackable and insured shipping method. Numismaticas is not responsible for items lost or damaged during return shipping.
Refunds
Upon receiving and inspecting the returned item, we will process your refund:
- Inspection: Our team will inspect the returned item to ensure it meets the return eligibility criteria.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed and appear in your account.
- Restocking Fee: A restocking fee of 10% may apply to certain returns, which will be deducted from your refund amount.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and then place a new order for the desired item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at support@numismaticas.com or (123) 456-7890. We will arrange for the return and replacement of the item at no additional cost to you.
Contact Us
If you have any questions or need further assistance with your return or refund, please do not hesitate to contact our customer service team. We are here to help and ensure your complete satisfaction with Numismaticas.
Thank you for choosing Numismaticas. We appreciate your trust and look forward to serving your numismatic needs.